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The newest complaint try rejected because the gambling enterprise ended up that the user possessed multiple accounts. After examining the fresh player’s case, it looked that user created the next account while the she had just overlooked the first you to definitely. Considering the items, the player most likely did not gain any advantage by simply making the new 2nd account. In the Gambling enterprise Guru, we think you to cases similar to this you should meet the requirements personally, hence, we believed that the player have to have started repaid. The fresh gambling enterprise later made a decision to refund the quantity the gamer transferred to the 2nd membership.

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User complains one she didn’t winnings anything.

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Though it appears that the problem might have been resolved, because there is actually zero verification on the user they own obtained its fee the brand new problem is actually denied. The brand new gambling establishment replied and you may reported that the brand new account try banned due to several profile discipline. The fresh ailment was then closed temporarily as we wait for regulator’s decision. As time passes the player informed united states the regulator got made a decision in favor of the fresh gambling establishment out of this case.

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The challenge try solved if user confirmed that he had obtained his earnings. The player away from Chile got looking forward to over 14 days on her withdrawal to be processed. The new consult got terminated double, and no clear information regarding the woman money, and you can she is a couple of times questioned getting diligent. We tried to collect considerably more details from the pro out of the woman KYC confirmation and you may previous withdrawals. However, due to the player’s lack of effect, the fresh ailment are rejected as we were not able to analyze next.